To give you instant answers to questions that we’re asked regularly, we’ve put together a helpful FAQ guide. Take a look to see if we’ve answered your question here. If not, then please contact us.
General
Q. What are your opening times?
A. We are open Monday to Friday 07:30 - 17:00.
Q. What procedures do you have in place for the Coronavirus pandemic?
A. We have remained fully open and operational throughout the pandemic in order to help our customers. We have implemented a number of measures to keep our employees, customers, suppliers and visitors safe. You can read more detail on our blog [link to Our Response to the Coronavirus Pandemic blog post]
Shipping
Q. When is the cut-off time for next day delivery?
A. All orders placed before 3pm will be delivered the next working day, as long as this is an off the shelf item which we have in stock. For anything else, we will discuss a delivery date with you.
Q. What is your carriage charge?
A. For UK delivery we charge £12.50 on all orders under £500. Carriage is free for all orders over £500. For shipping outside the UK, there is a carriage charge of £59.
Q. Which shipment service do you use?
A. All shipments within England are sent on a TNT next day service, which arrives on the next working day. We do offer a Pre 12 and a Pre 10 service however these do incur extra costs. Shipping to Ireland, Scotland and Europe does take longer and also incurs extra costs.
Q. Do you have a minimum order quantity (MOQ)?
A. Some of our standard products have an MOQ. We will let you know if there is, and what it is before you place your order. MOQs also apply for bespoke products.
Warranty & Returns
Q. Do you offer a warranty?
A. We offer a 3 year warranty as standard on our products. We may refuse to honour what is considered a warranty claim if we can’t find any fault with the product or if the product has been damaged.
Q. How do I return an item?
A. Before sending the item to us, please contact us so that we can issue you a case number for reference Not doing so means we won’t be able to identify who returned it and we will dispose of it.
In the case of a faulty product, we will issue a replacement and arrange collection of the faulty item. If the replacement is needed before the faulty item is returned to us, we will issue an invoice for the replacement. Upon return and inspection of the item, we will issue a credit.
In the case of an unwanted item, you must notify us of your intention to return the item within 48 hours of delivery.
Venta Website Account
Q. How can I sign up for an account on your website?
A. Go to the Products section of the website, click on the Register button at the top of the page, enter your details and submit the form. All new registrations are reviewed by Venta before being approved.
Q. What can I access with a website login?
A. By registering on our website, you will be able to download product materials including technical specifications, technical drawings and approval documents.